Covid-19 Updates and Information

For over 60 years, the Colonial Group has operated by one main core value which is to be a people-first company. In response to the novel coronavirus (COVID-19), Colonial has closed its offices and has transferred all employees to a remote working model. However, we will never stop working for the good of our community, especially during these unsettling times, and are available via the below methods.

For any changes to service and key information, please visit our social media pages on Facebook or Instagram.

For Business specific enquiries, please see the below:

Any queries related to claims, customer service or administration call (649) 941-3195 or (649) 232-3195 or email alternatively, email claims to or visit

Premium payments can continue to be made by credit/debit card via phone or by bank transfer (please reference your policy number).

Have any questions regarding your healthcare or COVID-19 symptoms? You have access to the 24/7 Nurse Line by calling 1-800-423-9130.


As part of our measure to better serve the community, our Zest program is now available for everyone. Resources and content on nutrition, wellness, and staying healthy in the midst of this pandemic will be provided via the Zest website and on our Instagram page.

Additional Coronavirus Resources

WHO Website

Turks & Caicos Government Website